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Ordering & Delivery

 

Please browse the details below to become acquainted with our service or feel free to contact us for any further information or product advice.

 

Email:  elliot@wordsworthdesign.net

Tel:  + 33 (0)6 79 55 93 89

 

 

Shipping Costs

Payment Method

Fitting Tip

Delivery to France

International Delivery

Refunds & Exchanges

Product Information

 

 

Shipping Costs (all deliveries are insured during transit to you by ew shoes)

 

France       11.00 €

Area 1       15.00 €

Area 2       24.00 €

Area 3       35.00 €

Area 4       38.00 €

 

Area 1 : Germany, Belgium, The Netherlands, Luxembourg, United Kingdom, Italy, Spain, Switzerland, Austria, Denmark, Ireland, Portugal

Area 2 : Finland, Norway, Sweden, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovene, Russia

Area 3 : North America, Canada, Africa, Middle East

Area 4 : South America, Oceania, Asia

 

The total delivery charge will be displayed in your basket once you have confirmed the destination country of your order.

 

 

Payment Method

EWshoes uses the secured online PayPal

Since 1998, PayPal has been a simple and secure way to pay online. PayPal allows you to pay online without sharing your financial information during the transaction. You have the opportunity to shop by entering only email and PayPal password. Paypal payment is in accordance with regulations concerning bank cards distance selling and online payment. It also complies with regulations of networks cards accepted.

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FITTING Tip

As EW Shoes does not offer a fitting service (unless you can come to the shop in Northern France), please ensure that your shoes are a suitable fit before using them (preferably try the shoes on in a sitting & standing position only and on a carpeted surface - this will prevent damaging the shoes should you need to return or exchange them)

 

 

Delivery to France

For deliveries within France, please allow 2 - 3 working days from receipt of your order.    

 

 

International Delivery

For deliveries within France, please allow 5 - 9 working days from receipt of your order.    

 

 

Refunds & Exchanges

We know that you will love your EW shoes and we are certain that they will bring you enjoyment for a good while if treated with care. However, just in case the shoes are not quite right then you can return them to us within 14 days of purchase for a refund or exchange. The only thing we ask is that they are sent back to us in the original boxing, with shoe bags & cleaning cloth, unused and undamaged. After 14 days and unto 28 days we may offer an exchange or credit note at our discretion. Please contact us (elliot@wordsworthdesign.net) prior to dispatching your shoes if you think it may not arrive back to us within the 14 day period.  

 

Elliot Wordsworth will participate in return shipping costs upto 20 € soley for your first return. Once we receive your returned shoes, the cost of shipping your revised size will be paid by EW shoes. Please note that we are only able to offer exchanges for different sizes. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.

Important : when sending parcels please ensure that you obtain a proof of postage certificate from the post office or use a signed for postage service. 

 

Returns FRANCE only (cost of returns paid by EW shoes): Use the "Colissimo" pre-paid shipping voucher that came with your shoes.

 

EW shoes will pay the outbound shipping charges in cases of manufacturing faults.

 

Refund monies will be returned onto the original credit card within 28 days.

 

To return simply fill out the Returns form that came with your shoes, and if exchanging, provide the details of the new product that you would like to exchange it with? Please include the style name, size, color etc.

 

Return to:

 

ELLIOT WORDSWORTH SHOES

200 rue Fernand et Jules Delcenserie.

59700 Marcq-en-Baroeul.

FRANCE.

 

 

Product Information

All EW shoes are created with pride by the designer and master craftspeople in France, Italy, UK & Portugal. Each pair has unique characteristics and imperfections that are inherent to the properties of the leather. We believe your EW shoes will bring you many years of pleasure and will improve with age however please bear in mind that when using such beautiful leathers no two pieces are absolutely identical in terms of leather detail, color or grain and there will always be an individual nature to every pair.


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